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1. Why don't you have a greater selection of American Beer available?
We don't make decisions on what to stock. That is totally up to the liquor Suppliers and Agents that sell product in Alberta.
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2. Can you offer single-bottle ordering, so we can provide customers with a greater selection of liquor?
We
could not offer single-bottle distribution unless the suppliers and
agents who own the products unanimously agreed to offer this service.
They would also have to agree to the incremental costs involved in
distributing individual bottles.
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3. Who is responsible for products being out of stock in the CLS warehouse?
The supplier, agent or manufacturer are responsible for ensuring that
their products are in the warehouse and available for ordering.
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4. Why are products still listed in the Wholesale Price List, yet they have been out of stock for months?
Items will continue to appear in the Wholesale Price List as long as
there is an outstanding Purchase Order on file for that product.
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5. How can I find out when a product will be back in stock and available for ordering again?
Contact the supplier or agent directly. |
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6. How are LTO's (Limited Time Offers) allocated?
LTO products are ordered by our customers on a first come, first served
basis, beginning on the date that the LTO goes into effect. Orders are
filled until quantities run out, or until the LTO period is over.
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7. Why can't you implement a fairer method of distributing the gift tins etc., that come into the warehouse at Christmas?
Unless products are specifically allocated by the supplier or agent,
all products are sold on a first come, first served basis. We do not
regulate the sale of any product.
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8. Why do I have to order a minimum of 25 cases?
All freight rates are based upon weight. The cost-per-unit of shipping
would be substantially increased on anything less than 25 cases.
Lowering the case minimum would also bring most licensees directly to
Connect Logistics Services to order as opposed to buying their products
from a retail outlet.
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9. We're a new business, and have trouble meeting the 25 case minimum order every week.
One thing you can do is order larger quantities, but order every other
week. Doing this has the added advantage of decreasing your order
costs. For products with low turnover, you do have the option of buying
what you need from another retail outlet or sharing a case with a
neighbouring retailer.
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10. My store is in the country and I'd like to order every week instead of every 2 weeks. Can I do this?
Yes, you can, as long as you order on your specific order day each week and meet the minimum 25 case order requirement.
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11. Can I order Liquor products over the Internet?
Yes. Internet Ordering is available at LiquorConnect.com
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12. I don't pay order or delivery charges with other beverage alcohol
warehouses, why do I have to pay CLS for order and delivery?
Because CLS is a third party warehouser and distributor, transportation
costs are not built in to the wholesale cost of the product. The
domestic beer producers own their own distribution channels and
consequently build their distribution costs into the listed price. |
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13. How do I pay for my order?
All payments are made directly to the AGLC. Connect Logistics Services does not handle payments.
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14. Why can't you offer me more order payment options?
All payments for orders are made directly to the AGLC. The AGLC have
been trying to work with all major banks and financial institutions in
Alberta to offer easier ways for licensees to make their order
payments. For more information on payments and payment options, contact
AGLC Finance at (780) 447-8673 for the various payment options
available to you.
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15. Why can't you give me some leeway on my Bank Guarantee Letter when I go over the limit?
That is not a decision that Connect Logistics Services can make. You
should contact your Bank and discuss the issue with them, or contact
the AGLC for payment options (780) 447-8680.
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16. Who do I contact when I am short-shipped cases on my order?
Contact Customer Service
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17. Who do I contact if product is damaged in transit?
For help with damaged product, contact Customer Service
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18. Who do we contact regarding customer complaints on bad product?
Contact either the AGLC at (780) 447-8832, or the supplier or agent for that product.
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19. Why isn't there a minimum liquor mark up?
Section 5.1.3 of the AGLC Retail Liquor Store Operating Guidelines
states that "Stores may set their own retail prices. Consumer response
and market forces will influence pricing".
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20. Is there anyone at Connect Logistics Services that I can call with questions?
Yes. Our Customer Service Department is open Monday through Friday from
8:00am to 4:30pm, except on statutory holidays. Click to contact
Customer Service
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