To order liquor from Connect Logistics Services, Buyers must be licensed by the
Alberta Gaming & Liquor Commission (AGLC) to buy liquor products for resale
in Alberta. There is a minimum order requirement of 25 cases per order.
Buyers can order product in three ways:
- phone
- paper-based by fax
- via Liquorconnect.com, Connect Logistics
Services' on-line liquor ordering & tracking system LiquorConnect.com
To
provide consistently rapid order processing, Connect Logistics Services uses an
order scheduling system. Buyers have designated days for ordering and receiving
product based on their location within Alberta. Buyers do not need to order
regularly, as long as they work within the designated ordering and shipping
schedules.
Upon receiving an order, Connect Logistics Services will process
the order, then pick, pack, and ship the product.
The company's
state-of-the-art product warehouse is designed for rapid, accurate order
fulfillment. Product is stored so that the fast-moving products are the easiest
to retrieve. During order picking and packing, all cases are barcode scanned and
radio frequency (RF) scanned to reduce shipping errors. Having indoor truck
loading bays helps to facilitate rapid shipping.
Connect Logistics
Services operates a Customer Service Department to help Licensed Buyers with
ordering and other issues. In our latest Customer Satisfaction Survey, the
Customer Service Department received the following ratings:
-
helpfulness - 98% satisfied
-
courtesy - 98% satisfied
